** YOU MUST BE AT LEAST 21 YEARS OF AGE TO PURCHASE PRODUCTS FROM THIS WEBSITE ** IF YOU ARE NOT 21 OR OLDER....LEAVE
As of August 2018, all orders submitted by retailers will be submitted via the retail portal. Please complete all sections prior to submitting your order. When placing an order, blends should be listed by name and desired quantity. As of August 1st, our wholesale discount is set at 40% and will remain at that percentage for a minimum of one year. We will continue to utilize the same billing system and retailers will be invoiced prior to delivery.
After placing your order, you will receive an invoice / electronic request for funds by email. This process allows us to continue serving our customer base without the excessive fees charged by a payment processor. We are a small company and produce no more than 3000 cigars per week. When you place an order on this site, the system immediately removes those items from inventory. Failure to pay for an order in a timely manner results in inventory having to be re-entered manually so that it may be purchased by another customer. Please remit payment within 24 hours after receiving your invoice. ****WE DO NOT UTILIZE PAYPAL****
We know you want your order yesterday, and we strive to get orders shipped as soon as possible. However, we cannot and will not change our strict quality control processes. We will process all in-stock orders as quickly as possible and our standard shipping is USPS Priority (2-3 Days).
Online inventory is updated regularly. If an item is not immediately available, it will ship the moment it becomes available at no additional charge. (Please note: for urgent and extremely time-sensitive requests, please email the Birmingham office at: firstname.lastname@example.org to ensure availability before submitting your order, as certain items marked 'available' can sometimes sell out in the same day.)
As a true Boutique cigar brand, every blend we produce is limited and the ever increasing demand for our cigars has placed the company in an unique position. Within the past two years, two blends have been completely depleted and simply cannot be reproduced. We WILL NOT increase production or change our processing/quality control procedures in order to meet the demand for our cigars. Unlike other “Boutique” brands that mass produce cigars, we do not have pallets of cigars sitting in a warehouse ready to be shipped. Our cigars remain stored in ideal condition (65-68% Humidity) until they are hand picked, inspected and shipped for each individual order. We do not rush production, quality control measures or order processing for anyone.
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